At USNG LEARNSPACE EDTECH PVT LTD. ("SmartED", "We", "Us", or "Our"), we are committed to providing high-quality educational services and products. If you are not satisfied with your purchase, please review our refund policy below.

Eligibility for Refunds

1. Digital Products and Services:

   • Refunds are generally not available for digital products  or services (e.g., online courses, subscriptions) once they have been accessed or downloaded.
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   • If you experience issues with our digital products or services, please contact operations@smarted.pro  for assistance. We will make reasonable efforts to address any technical problems or issues.
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2. Physical Products:

   • Refunds for physical products (e.g., books, learning materials) are available within 14 days of receipt. To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as when you received it.
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3. Course Enrollment and Memberships:

   • Refunds for course enrollments or memberships are available within 48hrs of purchase, provided that you have not started the course or accessed any course materials.
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   • After 48hrs , refunds may be considered on a case-by-case basis, depending on the specific circumstances and the nature of the course or membership.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us:

   • Email our support team at operations@smarted.pro with the subject line "Refund Request."
   • Include your order number, purchase details, and the reason for the refund request.
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2. Return Physical Products:

   • If applicable, return the physical product to us at the address provided in your order confirmation. You are responsible for the shipping costs associated with returning the product.
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3. Refund Processing:

   • Once we receive your refund request, we will review it and process it within 10 business days.
   • If your request is approved, the refund will be issued to the original payment method used for the purchase.
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Exceptions and Non-Refundable Items

1. Non-Refundable Items:

   • Certain items, including but not limited to, digital products or services accessed or downloaded, and customized or personalized products, are not eligible for refunds.

2. Partial Refunds:

   • In some cases, partial refunds may be issued based on the specific circumstances of the refund request.

Contact Information

If you have any questions or need further assistance regarding our refund policy, please contact us:

• Email: operations@smarted.pro
• Phone: 7892227891
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Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting on our Website. We encourage you to review this policy periodically to stay informed about any updates.